Refund Policy

Email us at any point in the 28 days after your cohort’s first live session and we’ll refund the whole fee. You don’t need to give a reason, and nobody will call to change your mind.

One email is enough. We’d rather give the money back than keep it from someone the course didn’t suit.

If you’re a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 also let you cancel within fourteen days of the contract being made, which is when your payment clears, and get a full refund even if no session has happened yet.

If you ask us to start the course within those fourteen days, you agree that we can begin early. You still have the 28-day window from your first live session, and the statutory right then covers only the part of the course not yet delivered.

This policy doesn’t reduce your rights under the Consumer Rights Act 2015, for example if a course isn’t as described or isn’t delivered with reasonable care and skill.

Email [email protected] from the address you enrolled with and tell us which course it’s for. If you’re willing to say what didn’t work, we’d like to hear it, because it helps the next cohort.

• We confirm we’ve received your email within one working day.
• Within three working days we approve the refund and instruct our payment provider.
• The money goes back to the original payment method, which usually takes your bank another five to ten working days. Statutory cancellations are refunded within fourteen days of your notice.

Once the 28 days are up, refunds are no longer automatic, because by then the cohort is under way and the tutor’s time has been committed.

Still, if something serious happens, such as illness, a family emergency or a course that really wasn’t what we described, email us anyway. We usually offer a credit towards a later cohort, and we won’t hide behind this paragraph to avoid being fair.

• If we cancel a cohort, you get a full refund, however long ago you paid.
• If we postpone a cohort, you can take the new dates, switch to a different course at the same price, or have a full refund.
• If we move a single session, we reschedule it. On its own, that isn’t grounds for a refund.

• Refunds are paid in pounds sterling to the original payment method. We can’t control currency conversion or your bank’s fees.
• If your employer paid, the refund goes back to your employer.
• After a refund, your access to recordings, materials and the cohort channel ends. Code you wrote in your own repository stays yours.
• You can have one refunded enrolment per course. You’re welcome to enrol again later, but the window doesn’t start over.

Read this alongside our terms and conditions, which cover the rest of our agreement, and our privacy policy, which explains how we handle your data.